Morning guys,
Will try to keep this short and sweet. I recently imported some wheels from Keith at RPMGarage (FYI extremely nice and helpful guy).
Item was shipped some time ago, as I felt delivery would be in safe hands I didnt bother checking the tracking info or bothering Keith.
Its been about 6 weeks now, something told me to check what was going on as I had heard nothing. After discussing with Keith, we discovered Parcel Force had attempted delivery and are currently in process of shipping the wheels back out to Hong Kong!
In a panic, yesterday I called Parcel Force for more info, they just told me what was pretty much on the tracking info. The current status is, the item is back at the national hub in Coventry.
I am due to call the hub directly at 0830 for an update, there is probably an extremely small change of me stopping them being shipped out I suspect.
If they go back out, not much I can do. If they stop shipping, then Im extremely lucky..
My main point, no delivery note was left at the address to say delivery was attempted. Also the letter the lady of the phone mentioned in regards to import changes / re-arranging collection was never delivered.
There is no reason why I would want to ignore the fact I had mail due, Im furious I was not informed of attempted delivery, and I more frustrated I forked out so much for the wheels to be shipped for them to be sent back overseas.
As much as I want the wheels, I am not willing to pump more money into re-shipping them back to the UK. I feel this is a problem caused by Parcel Force due to extremely poor / no attempt to inform me about my parcel. I mean all they had to do was leave me a flipping voice mail?!
Feel I am fcuked now, this isn't the first time I've had issues with Parcel Force, previously for my 106 GTi I ordered an up-rated set of torsion bars, which were delivered to the wrong address but signed for (signature was clearly not anyone at our household).
Upon trying to rectify the issue the claim was thrown out due it being so long after the delivery date. Feel I will be screwed again by them given my current situation.
Any advice at all if it does go pear shaped?
Will try to keep this short and sweet. I recently imported some wheels from Keith at RPMGarage (FYI extremely nice and helpful guy).
Item was shipped some time ago, as I felt delivery would be in safe hands I didnt bother checking the tracking info or bothering Keith.
Its been about 6 weeks now, something told me to check what was going on as I had heard nothing. After discussing with Keith, we discovered Parcel Force had attempted delivery and are currently in process of shipping the wheels back out to Hong Kong!
In a panic, yesterday I called Parcel Force for more info, they just told me what was pretty much on the tracking info. The current status is, the item is back at the national hub in Coventry.
I am due to call the hub directly at 0830 for an update, there is probably an extremely small change of me stopping them being shipped out I suspect.
If they go back out, not much I can do. If they stop shipping, then Im extremely lucky..
My main point, no delivery note was left at the address to say delivery was attempted. Also the letter the lady of the phone mentioned in regards to import changes / re-arranging collection was never delivered.
There is no reason why I would want to ignore the fact I had mail due, Im furious I was not informed of attempted delivery, and I more frustrated I forked out so much for the wheels to be shipped for them to be sent back overseas.
As much as I want the wheels, I am not willing to pump more money into re-shipping them back to the UK. I feel this is a problem caused by Parcel Force due to extremely poor / no attempt to inform me about my parcel. I mean all they had to do was leave me a flipping voice mail?!
Feel I am fcuked now, this isn't the first time I've had issues with Parcel Force, previously for my 106 GTi I ordered an up-rated set of torsion bars, which were delivered to the wrong address but signed for (signature was clearly not anyone at our household).
Upon trying to rectify the issue the claim was thrown out due it being so long after the delivery date. Feel I will be screwed again by them given my current situation.
Any advice at all if it does go pear shaped?