yes but from what ive heard that "small manufacturing issue" with m factorys old batch of gears caused alot of misery and alot of short days rallying and more to the point good hard earned cash gone down the drain,there are alot of rallycars in ireland with m factory gears in them at the moment and those cars have to get sorted and all that costs money,
ive been told by supplyiers and old customers of m factory that m factory covered the first couple of gears ect breaking and replaced them with new gears ect which is fair enough ya no but then when the problem got a bit more common m factory stopped replacing the stuff and basically gave 2 fingers to the suppliers and irish customers.
its fine for you just to sit back and say oh we had a small manufacturing issue with m factorys old batch of gears and say oh we have that issue sorted now,but the reality of it is quite clear,its cost alot of money,misery,long evenings in the shed,and these people gave m factory there trust and hard earned cash and trust thats what annoys me!.
its not as simle as just replacing the old batch with the new batch all that is time and money,and what annoys me aswell is m factory is supposed to be in the buissness for a long time and well established yes?and then something like this happens?it doesnt say much for the buissness does it?for me personally i wouldnt deal with m factory.
Exactly, that is what you
heard, not what you have personally experienced.
Actually, we replaced every single close gear under warranty that had this manufacturing issue. We didn't give 2 fingers to anyone, and anyone that has contacted us
directly (i.e Not through DMRR) that had this issue with the close gears knows this. Those in the past who were given the 2 fingers by DMRR (i.e
not us) but then contacted us
directly have had their issues resolved. However, this side of the story never gets told, it's always the negative side that gets passed down the grapevine.
We have
NEVER ignored a customer who has contacted us directly about an issue, regardless of what the issue is. If the issue is
our fault, then we stand by our product and do what it necessary. If it is not clear what the issue is, then we will start asking questions to diagnose the problem;
this is where the customer then starts getting angry and personal i.e they don't like to be "at fault" and just want a free replacement
There have been times where we have refused to warranty a part, yes, but these cases are entirely different from this "manufacturing defect", but of course, a customer will never be happy if they don't get their way, so the "bad reports" end up spreading like wildfire.
If one thing bad happens, everything that happens is lumped together as the "same issue". Then it gets told to a friend, which gets told to another friend, then told to another friend. And before you know it, we have statements like yours posted up on internet forums
You are correct, we have been in business for a good few years now and are well established. We didn't get this way by being the same company that you "claim" we are, and we most certainly would not have been chosen by Honda of America to partner with.
At the end of the day, you can either listen to the "good reports" from extremely happy customers which tend to be unskewed and unbiased (there are plenty of these on EK9.org and ITR-DC2.com), or you can listen to these "bad reports" which are mostly just chinese whispers and do not tell the full story
